FAQ
Mak Collection is dedicated to offering our customers the best products and are here to help if your order is not quite as expected. You are entitled to a replacement (subject to stock availability) or refund for products that may have a major failure, as well as compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Please click here to read more about our return policy.
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We provide options to add on your name and themes options upon your purchase.
Case 1: If the theme/ characters that you are looking for is not on our theme options, you can request it by sending an e-mail us at sales@makcollection.com.au or contact us directly on our Facebook Page. Our team will get back to you within 24 hours.
Case 2: If you have a particular designs in your mind, you can draft your ideas and send request it by sending an e-mail us at sales@makcollection.com.au or contact us directly on our Facebook Page. Our team will get back to you within 24 hours.